Shipping Details

Shipping from : United Kingdom (UK)

Shipping Policy

DDU (Delivery Duty Unpaid) for orders placed outside the EU/EEA Should you place an order outside of the EU/EEA, it is your responsibility to arrange and pay the applicable duty/VAT charges. Uunique London is under no obligation to arrange the payment of these local duty charges and we cannot be held responsible for delays in delivery due to unpaid delivery duty. Should you refuse to pay the duty charge or delivery is substantially delayed (more than 20 working days from the date it has reached your local customs venue) because of your failure or refusal to pay the charge, the item/s you ordered will be delivered back to us and the price for delivery will be charged against your refund account. You are responsible for the condition of your order while awaiting payment of the delivery duty and if therefore the goods are damaged, we will not be able to refund you for them. Stock Availability Please note that even though we do our best to keep stock availability it is possible that inaccuracies occur and something listed on our website may actually be out of stock. For the sake of certainty, keep in mind that you order is complete once we have confirmed availability and dispatch. If any/all of the product(s) you have ordered are out of stock, we will let you know and give you the option to amend your order as to reflect your wishes: you can change some or all of the items or cancel the order altogether. Should you choose to change some/all of the items, we will change the final price of your order to reflect the changes you have made. We apologize in advance should this happen to you and we would try to minimize the inconvenience for you. COVID-19 We would like to inform you that under current circumstances we’re still operational as usual and our aim is to fulfill as many orders possible while keeping you and our staff safe. Due to an unprecedented increase in demand, inventory of some our products may be limited. We are also unfortunately experiencing minor delivery delays and slower response times from our Customer Care team. Thank you for your understanding and patience. Delivery Kindly note that delivery is done through a signed for service, and therefore an adult person needs to be present at the delivery address to receive the item. If there is no such person present to receive the item then a card should be left at the consignees address and the consignee will need to follow the instructions on the card to collect or arrange a redelivery. Any order received after 2 PM will be dispatch on the next working day. If there is anything else we can assist you with in the meantime please don't hesitate to email us at: customerservice@uunique.uk.com Also note that it is your responsibility to provide the correct delivery address. We are not responsible for failed or late deliveries due to incorrect delivery address provided. Transit Time Domestic Shipping 3-5 Working Days International 5-10 Working Days Please note that delivery time stated times are average and that time is not of the essence in our contract with you. Also keep in mind that during sale periods or other busy periods and for out of area deliveries it may take longer. For any further queries you may contact us. Lost Delivery If you have not received your item within the above-mentioned times, please contact us. Should your items have been lost in-transit (and –it is not due to providing a wrong/incomplete delivery address, we will either refund you for the price of the goods and the incurred delivery charges (if any) or re-arrange delivery. Please contact us by e-mail to customerservice@uunique.uk.com within 20 working days from the date your order has been dispatched. We reserve the right to ask you for more information and/or proof that you did not receive the order and to inspect the situation. If non-delivery was due to you providing wrong/incomplete delivery address, we will not be able to refund you for the price of the goods and delivery costs (if any). If you provide wrong/incomplete delivery address, and if your order is sent back to us we will contact to you to arrange a re-delivery on payment of applicable delivery charges. Should you require a refund, we will balance out the delivery costs incurred by us due to your mistake against the original price of the item(s) you ordered. Please note that if you did not notify us of the non-delivery within 30 working days, we might not be able to process your refund. Should you wish to amend the delivery address after you have placed an order, then please contact us immediately, please note an amendment is possible only if the goods have not already been dispatched. Uunique Product Usage Disclaimer • UUnique London is not liable for any damage to product, device, person and property caused by the unreasonable and improper use of non-defective products. • Please bear in mind that if the case is broken or accidentally damaged, it may have small and sharp parts. Be careful when picking them up and keep away from children. • Do not use the product in extreme or harsh environments: this may damage the product or shorten its lifespan. Returns Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only. Changing your Mind - your Statutory Right to Cancel At Uunique London, we aim to provide a Returns service that is totally hassle-free for you. If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the date of delivery for full refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. 1. How long do I have to decide? If you changed your mind regarding the product, you have 14 days from the date of delivery to decide whether to keep it or not. Should you decide that you do not want the ordered product, you need to notify us within 14 days from the delivery date. You can e-mail us at: customerservices@uunique.uk.com. You should also specify whether you want a refund or an exchange. Then you will have 14 days to return the product to us. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. 2. Am I allowed to inspect the item? You are allowed to inspect the item but only to the extent you would be allowed to in a shop. In order to be refunded, the item needs to be returned in a saleable condition. That is, the packaging needs to be undamaged and you cannot return the product if you have used it. Please note that even if you decide to return the product to us, until it reaches our premises (or you can provide us with proof that it has reached our premises), you would be responsible for its condition. Please note that if the packaging or the product itself is not returned in pristine condition, we are unable to refund you. 3. How do I return the product? Should you decide that you do not want our product, you have to notify us by e-mail of your intention to do so to customerservices@uunique.uk.com and return the product to us. So that you are kept informed, we will send you an email confirming the action we have taken, as soon as we are satisfied that the goods are in their original condition. We suggest you to use a tractable service while sending it back to us, as getting the item to us undamaged is your responsibility. Should the item be damaged/Lost during transit, we will not be able to refund you for it. Please note that we reserve the right to require proof of purchase at any point during the process. 4. Am I going to receive a full refund? If you notify us within 14 days from the delivery date of your intention to return the item and we receive it unused, undamaged and in the condition we sent it to you within 14 days from the date you notified us, you will receive a full refund for the item (less delivery cost). Should you require a refund and the item is eligible for a refund, we will process it within 14 days from the date we received it. Please note that it is your responsibility to provide the correct bank details. Also note that if you decided to pay through PayPal, we would only be able to exchange it for same value or higher. 5. Who pays for the delivery cost? Should you decide to invoke your right to cancel, you are responsible for the delivery cost in sending it to us. This means that if the item is returned in the proper condition and within the time period specified, we will refund you only for the cost of the item. We cannot refund you for the costs of delivery for sending the item to you and you sending it back to us. In case you had opted for our Free Delivery service you will be charged for postage on actual or £3.50, whichever is higher. Exclusions: • Please note that we cannot exchange/refund you for any headphones for the reasons of hygiene. • Personalized (Monogram) cases cannot be exchanged, returned or refunded. Please note that we will not refund you or exchange the item for free if: • If Proof of purchase cannot be provided. • It is evident that it has been used and/or • It was damaged in any way and/or • It is not in a saleable condition and/or • The package is damaged and/or • You did not notify us of your intention to return the item within 14 days from the delivery date and/or • We did not receive it within 14 days from the date you notified us for your intention to return it and/or • It was customized for you specifically. Faulty products If the product you received is faulty, we are more than happy to exchange it, replace it or refund you for it and the delivery cost. A product is considered faulty when at the time of purchase, it had an inherent manufacturing defect and does not work as described. 1. What is a faulty product? A product is considered faulty/defective if, at the time when it was delivered, it: • Has an inherent manufacturing defect • does not fit for the purposes for which goods of the same type are normally used • does not fit for any particular purpose which you have made known to us at the time of conclusion of the contract, and we have accepted • does not match the description of the website 2. How do I return a faulty product? Please fill out our Return Form and send the item back to us. We will inspect the returned item and if it is faulty/defective, we will exchange it or refund you for the price of the item plus delivery charges. We aim to inspect it in 5-7 working days from the date on which we received the item. However, please note that if the product is defective and you want a refund, we will only refund you for the cost of the item plus the basic delivery cost of getting the goods to you and the basic cost you incurred for sending it back to us. That is, if you paid extra for First class delivery, we will reimburse you only for the price of standard delivery. Please note that we reserve the right to require proof of purchase at any point during the process. 3. What if the product is not faulty? If our inspection reveals that the product has not been faulty at the time of purchase, we will be unable to refund and will send it back to you at your expense. 4. How will I know if you have received my return? We will keep you updated through e-mail for each step of the process: when we receive the item, what our inspection reveals and what we plan to do. We recommend that all returns are made using the most economical signed for service. 5. Who pays for the delivery charges? If the product was in fact defective, we will bear the cost of delivering the initial product to you, you returning it to us and if you want a replacement, for sending the replacement to you. If the product is found not to have any defects then we will not refund you any delivery costs. 6. How long do I have to notify you if I discover a defect in your product? We kindly encourage you to notify us as soon as possible. If you discover the defect within 30 days from the date of delivery, you can get a full refund. If the defect is manifested within the first 6 months and it cannot be repaired or replaced, we will offer you a refund. If it is after the first 6 months, you will have to prove/demonstrate that the product was in fact defective at time of the purchase and any damage manifested is not the result of you actions or of the usual wear and tear. An item is not defective when: • the defect is due to an accident that occurred after the you received it; • you mishandled or used it incorrectly; • you ignored care and maintenance instructions; • changes to the item are manifested but they are due to the usual wear and tear applicable to products of that kind Please note, after the 14-day cancellation period, you are not able to return an item because you changed your mind or you no longer want it. We will accept it as a valid return only if at time of the purchase it had an inherent manufacturing defect. Refunds Please note that it is your responsibility to provide us with your correct bank details. Should you suspect that a refund cannot be made to the credit/debit card you used for payment, you should notify us immediately. Any refund made by us to your card you used for payment will be deemed complete, unless you have notified us in advance of any potential problems or requested the refund to be made to another account. Please note that in order to prevent fraud, should you request the refund to be made to another account, we reserve the right to inspect this account and require further proof that it is in fact you who is requesting the payment to be made to it.

Return Policy

Privacy Policy This privacy policy applies between you, the User of this Website and Aegis Vision Limited, the owner and provider of this Website. Aegis Vision Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Definitions and interpretation 1. In this privacy policy, the following definitions are used: Data Collectively all information that you submit to Aegis Vision Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998; Time Aegis Vision Limited, or us Aegis Vision Limited, a company incorporated in England and Wales with registered number 5134589 whose registered office is at Gladstone House, 77-79 High Street, Egham, Surrey TW20 9HY, United Kingdom; User or you Any third party that accesses the Website and is not either (i) employed by Aegis Vision Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Aegis Vision Limited and accessing the Website in connection with the provision of such services; and Website The website that you are currently using, www.uunique.uk.com , and any sub-domains of this site unless expressly excluded by their own terms and conditions. Scope of this privacy policy 2. This privacy policy applies only to the actions of Aegis Vision Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. Data collected 3. We may collect the following Data, which includes personal Data, from you: a. Name b. Contact Information such as email addresses and telephone numbers; c. Full Name Postal Address Telephone d. Credit Card details (if you purchase something from us). e. In each case, in accordance with this privacy policy. Our use of Data 4. For purposes of the Data Protection Act 1998, Aegis Vision Limited is the "data controller". 5. We will retain any Data as per HMRC requirements. 6. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group. 7. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security). 8. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: a. Transmission by email of promotional materials that may be of interest to you; in each case, in accordance with this privacy policy. Third party websites and services 9. Aegis Vision Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. This includes among others companies chosen by us to process payments and dispatch cargo for fulfilment of the order. The providers of such services have access to certain personal Data provided by Users of this Website. 10. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998. Links to other websites 11. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. Controlling use of your Data 12. You retain the right to restrict our use of that Data and at any time may unsubscribe from any mailing list. Cookies 13. The Internet pages of www.uunique.uk.com use cookies. Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID. Through the use of cookies, Aegis Vision Limited can provide the users of this website with more user friendly services that would not be possible without the cookie setting. By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie. The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable. Functionality of the Website 14. To use all features and functions available on the Website, you may be required to submit certain Data. Accessing your own Data 15. You have the right to ask for a copy of any of your personal Data held by Aegis Vision Limited (where such Data is held). Security 16. Data security is of great importance to Aegis Vision Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. 17. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential. 18. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website. General 19. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 20. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 22. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Changes to this privacy policy 23. Aegis Vision Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. How to unsubscribe from getting email updates from Uunique. 24. You may also unsubscribe our Newsletters by email to unsubscribe@uunique.uk.com.